Once an order has been placed, it can no longer be canceled as our team immediately starts processing it. However, you are entitled to a 14-day return period after receiving your order. If you wish to return it, please contact us to initiate the process.

Once your order has been shipped, you will receive an email with your tracking number. You can use it to conveniently check the delivery status of your package at any time.

Please make sure to enter your delivery address carefully during checkout. If you notice a mistake, contact us as soon as possible with the correct address.

We will do our best to update it in time, but we cannot guarantee changes once the order has been processed.

Veloa is not responsible for orders that cannot be delivered due to incorrect address information.

We accept all major payment methods such as Visa, Mastercard, American Express, PayPal, as well as Apple Pay and Google Pay.

International customers also have access to local payment providers, which will be displayed at checkout.

You can return your order within 14 days of receiving it, provided the items are unused and in their original condition and packaging.

To initiate a return, please contact us via our contact page and include your order number. We will provide you with the return instructions.

If an item arrives damaged or faulty, please reach out to us within 48 hours with your order number and clear photos of the issue, so we can resolve it quickly.

Yes, many of our products come with a satisfaction guarantee of up to 14 days, so you can try them at ease.

Our regular guarantee and return conditions apply.

Go to the login page and click on “Forgot password.” Enter the email address you registered with, and you will receive an email with a link to reset your password.

After that, you can log in again as usual.

Please contact us within 48 hours after receiving your order via our contact page. Provide us with your order number and photos of the damaged products.

We will review the case and provide you with a solution as quickly as possible.

If you refuse a delivery, a restocking fee will be charged and shipping costs will not be refunded. Refunds will be processed within 7 business days after the returned package has been received.

Please note: For orders outside of the US that are not accepted or not picked up, no refund is possible.